Fragmented stock
Online availability, stores and warehouses are not governed as a single network.
Omnichannel & Order Management
Omnichannel and OMS: integrate stock, orders, eCommerce and stores
Consulting to define the omnichannel operating model, OMS requirements and an implementation roadmap the organization can sustain.
This is not a list of functionality. It requires availability rules, orchestration, fulfillment, return, responsibility and consistent incentives. I support management, eCommerce, retail, logistics and IT in clarifying the business case and translating it into processes, requirements and KPI before choosing or configuring the technology.
When it is useful
Situations I can help you with.
The scope is adapted to the problem, available data and skills already present.
Orders and costs are poorly controlled
Split, cancellations, timing and sourcing choices reduce service and contribution margin.
Choose an OMS
The company must define assessment requirements and criteria before comparing platforms and supplements.
The omnichannel services do not scale
Click and Collect, Ship-from-Store, returns or Endless Aisle exist but processes and KPI are not stable.
What does it include?
What the Advisory Covers
omnicanal assessment
Stock mapping, orders, logistics nodes, customer journey, systems, constraints and responsibilities.
Business Cases & Priorities
Assessment of benefits, costs, complexity and prerequisites of different use cases.
OMS requirements and processes
Rules of orchestration, exceptions, availability, fulfillment, returns, monitoring and integrations.
Roadmap and governance
Pilot phases, KPI, responsibility, rollout criteria and coordination between business and technology partners.
Method
A clear and verifiable path.
Map
Current flows, systems, stocks, nodes and criticalities.
Business case
Use cases assessed by value and feasibility.
Requirements
Target processes, OMS rules, data and integrations.
Roadmap
Pilot, rollout, KPI and change governance.
Scope
Advisory Role with Clear Boundaries
I do not carry out activities as a system integrator and I do not configure directly the OMS. I support the company in defining business houses, processes, requirements, criteria of choice and control of the project realized by the technical partners.
Measurement
KPIs to Track in Context
The indicators depend on the objectives, economic model and quality of the available data.
Order fill rateCancellation rateEscape timeSplit ordersCost per orderSalesable availabilityReturns and repayment times
Related professional experience
Experiences related to this service.
Internal professional roles, not In-Vidia consulting clients.
Scarpamondo — eCommerce, Omnichannel & OMS Strategy
An internal professional experience dedicated to the evolution of the eCommerce channel and the omnichannel model, connecting commercial objectives, retail network, stock, customer experience, technology and processes.
It describes an internal professional role and not a client of the In-Vidia consulting.Read the case study →Indicative investment
A clear scope before starting.
The range helps assess initial fit. Final fees depend on goals, data, stakeholders and required availability.
Insights
Articles related to this service.
Guides and analysis on decisions, KPIs and use cases.
View all articles →
Omnichannel Retail
OMS vs ERP vs WMS: What Each System Owns and What an eCommerce Business Actually Needs
A practical guide to separating enterprise, warehouse and order-management responsibilities in omnichannel architecture.
Omnichannel Retail
Endless Aisle: Recover In-Store Sales Beyond Shelf Availability
Endless Aisle: how to recover lost sales for unavailable and measure conversion, adoption, margin and savings on stock.
Omnichannel Retail
Ship-from-Store: Turn Retail Locations into Efficient Fulfillment Nodes
How to design the Ship-from-Store with orchestration rules, KPI logistics and complete cost calculation per order.
Frequently asked questions
Before we start.
Clear answers on the scope, responsibility and working methods.
Does an OMS serve all eCommerce?
No. It becomes relevant when orders, stocks and fulfillment nodes require rules that the eCommerce platform or the ERP platform does not manage enough.
Starting with the software selection?
No. First we clarify operational model, use cases, data, integrations and KPI; only after it makes sense to evaluate solutions.
Can you support software selection?
Yes, on the business side: requirements, scenarios, evaluation criteria, demo scripts and comparison of proposals along with IT and procurement.
Are you also following the implementation project?
I can participate in governance and business validation. Configuration and development remain at IT, vendor and system integrator.
Related services
Other areas we can work on.
Have a project in mind?
Contact me →Let’s see how I can help.
Tell me your objective, project stage and the problem you need to solve.